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Ordering & Payment
How do I place an order?
Choose a game, product and the correct platform or server. Review the delivery instructions, add the item to your cart, then complete checkout. Keep the order number shown after checkout.
Which payment methods are available?
The payment methods available to you are shown at checkout. PayPal is currently supported. Follow the payment instructions on the checkout page; do not send payment passwords to SaleGM.
I paid, but my order still says unpaid or pending. What should I do?
Payment confirmation may take time to reach us. An eCheck remains pending until PayPal confirms that it has cleared. Keep your order number and check My Order. If the status does not update after PayPal confirms completion, contact support with the order number and payment reference.
Can I change my game, platform, server or delivery details?
Contact support as soon as you notice a mistake and include your order number and the correct details. Changes may be possible before fulfillment starts. Once an item has been delivered, a transfer may not be reversible.
Delivery & Tracking
How do I track my order?
Open My Order and search using your order number or the email used at checkout. Your order details show the latest available status.
How long does delivery take?
Delivery time varies by product, stock, game and server conditions, payment confirmation, and any required handoff. A time shown on a listing is an estimate rather than a guaranteed deadline. Contact support with your order number if you need an update.
How will I receive a digital item or service?
Check the delivery instructions on the product listing and order. Depending on the product, delivery may be arranged in-game, through a game platform, by account handoff, or by another stated method. No physical parcel is sent unless a listing expressly says otherwise.
What if I am offline when delivery is arranged?
Watch the contact email and in-game account you supplied. If a handoff requires you to be online, contact support with your order number to coordinate a suitable time.
Refunds & Support
Can I cancel an order or request a refund?
Contact support promptly with your order number and the reason. Requests are reviewed according to the Refund Policy and the status of fulfillment. If we cannot provide a purchased item or service, we will discuss an available alternative or an eligible refund.
What if the delivered product is wrong or missing?
Contact support with your order number, the product details and any useful evidence. We will review what was ordered and delivered and explain the available remedy.
Account & Privacy
Do I need an account to order?
Follow the checkout page for the product you want. If you create an account, you can see your membership information and order history. Keep the checkout email and order number so you can look up an order.
What information should I put in the delivery form?
Provide only the game, platform, server, character or account details requested for the selected product. Do not enter payment-account passwords or unrelated personal information. See the Privacy Policy for how order information is used.